EMEA Finance Support Associate
Location: Office based, Southampton
Hours: 40 hours per week, Monday - Friday, 08:30am - 17:30pm
Salary: £28,700 per annum
Excellent Benefits
Purpose of the job
The role is focused within the Finance function with a shared responsibility supporting the finance administration of Garmin webshop and supporting the Amazon customer accounts. The role requires commitment to providing an exceptional standard of service to both internal and external customers.
Key Duties & Responsibilities
Garmin
Reconciliation of web payment transactions and preparation of related bank recs for Garmin Europe and other Garmin entities.
Review of Fraud queue/rules and resolution of issues
Allocate, process and respond to chargeback requests
Manage the refund process, including using More4Apps
Liaise closely with Product Support Teams
Liaise with external partners, such as Adyen & Paypal Process and respond to chargeback validation issues and transactions notes to be entered.
Working pro-actively and alongside a team to bring together ideas for improvements to drive quality and efficiencies of processes
Amazon
Application of customer payments to Oracle from Receipt Sheets
Post chargebacks onto Oracle customer Account
Use Amazon Vendor Central to manage chargeback process
Review and clear RMA Chargebacks/Credits
Close liaison with Amazon sales admin team to resolve any issues / disputes / queries
Produce chargeback and other reports to assist in the monitoring of the Amazon account status
Other
Support finance department on other areas including sales reporting
Other duties as requested by the Fintech Team Lead
Education & Experience
Good communication and analytical skills
Confident experience with Microsoft Excel to an advanced level
Experience with Oracle desirable
Ability to pick up new systems and software
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