Job Description
Community Safety Officer
London
Hybrid working 2 days office / visits, 3 days home working
Permanent £40,000
Our client is a housing association with over 7,000 homes across nine south London boroughs. They are a provider of homes for rent (social and affordable), shared ownership, outright sale, and supported housing. They also have a small portfolio of commercial properties and garages.
As a Community Safety officer, you will act as an expert on anti-social behaviour, providing a high-quality service and point of contact their customers. The position will involve providing a proactive antisocial behaviour service which includes investigative, enforcement and preventative activities.
The role is fast paced, challenging, and rewarding, and is a crucial service to their customers in the neighbourhoods. With demonstrable experience in a customer facing role and in anti-social behaviour, you will thrive in a position that deals with complex, and sometimes emotive situations.
A day in the life
* You will take active ownership and direction of cases referred to you.
* You will provide specialist advice, guidance and support in respect of ASB and in more complex case work.
* You will develop appropriate responses and solutions to ASB in conjunction with internal and external partners and co-ordinate their implementation.
* You will use your knowledge of legislation to identify and exercise appropriate legal powers to stop anti-social behaviour in cases referred to you.
* You will construct the detailed evidential base for legal action. In particular, to ensure the provision of clear, coherent and well-detailed witness statements to facilitate success in such action.
* You will take responsibility for service-related complaints/queries from customers ensuring that the customer experience is positive, professional responded to within set timescales
* You will be flexible and adaptable with some remote working.
What you will need
* Knowledge of the legislative framework of Anti-Social Behaviour, such as the ASB, Crime and Policing Act 2014
* Sound knowledge of housing management practice relating to the management of ASB and remedies available for breach of tenancy conditions
* Experience preparing witness statements and accompanying legal documentation
* Organisational skills and a keen attention to detail
* Strong external awareness, thinking beyond own area of professional expertise.
* Active listening skills, convey key messages and describe processes clearly and effectively
* Ability to prioritise and cope well under pressure to meet targets
* Excellent written and verbal communications
Please click 'apply now' or contact me for more information
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