Summary Join us in a hands-on role, working with Internal Administration and Operations to fuel KSB’s growth across the UK. You’ll engage with General Industry, Building Services, OEMs, plus distributors and resellers of pumps, valves and automation – driving opportunities and strengthening our market presence. Wage £14,526.20 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Internally-based role, spending 5 days per week in the Bridgwater office when college participation isn’t required. Start – 8:30am. Finish – 4:30pm Mon –Thurs, 4:00pm Fri. 37 hours a week Start date Tuesday 30 September 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Customer order processing – entering orders for pumps, valves, and automation products into the system. Handling customer enquiries – responding to calls and emails from OEMs, distributors, and resellers. Maintaining records – updating databases for sales, stock, and service jobs. Internal communication – working with the Operations Team to track job progress. Market & customer data – helping gather and organise customer and industry information for reports. Office administration – filing, scanning, and supporting general office duties. Where you'll work Unit G10, Beech Business Park Bristol Road Bridgwater TA6 4FF Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider BRIDGWATER AND TAUNTON COLLEGE Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule An apprenticeship includes regular training with Bridgwater and Tauton College. At least 20% of your working hours will be spent training or studying. Your training course: Business Administrator, equal to Level 3 (A level) More training information Level 3 Apprenticeship Standard - Business Administrator: Level 3 Business Administrator Standard Knowledge, Skills and Behaviours Level 2 Functional Skills in English, maths and ICT, if required (exemptions apply) An initial assessment will need to take place in order to decide on the appropriate training package. Support to develop and demonstrate technical and wider sector-related knowledge to underpin competence within the Business Administrator Apprenticeship. On and off-the-job training and location to be confirmed. Requirements Essential qualifications GCSE in: English (grade C/4 and above) Maths (grade C/4 and above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Organisation skills Customer care skills Non judgemental Patience Prompt action Other requirements Applicants to provide a copy of their CV with a covering letter. About this employer KSB Limited is a prominent UK subsidiary of the global KSB Group, specializing in the manufacture and service of pumps, valves, and associated systems. The Bridgwater office is integral to the company's UK operations, supporting a diverse range of industries with tailored solutions and services. After this apprenticeship Business Administrator - full-time position responsible for supporting customers, accurately processing orders and coordinating with internal departments to ensure smooth and efficient operations. Ask a question The contact for this apprenticeship is: BRIDGWATER AND TAUNTON COLLEGE The reference code for this apprenticeship is VAC1000337115.