Collections Advisor – Crewe | £30,000 per annum Bonus Are you an experienced Collections professional looking for your next challenge? Do you have a confident telephone manner and a passion for delivering excellent customer service while achieving results? If so, we have an exciting opportunity for you to join a key client of ours as a Collections Advisor based in Crewe. The Role: As a Collections Advisor, you will be responsible for managing a portfolio of customer accounts to ensure timely and effective collection of outstanding payments. You'll work closely with customers to agree on affordable repayment solutions, always aiming for a positive outcome and maintaining the highest level of professionalism. Key Responsibilities: Proactively contact customers via telephone, email, and letter regarding outstanding balances Negotiate and agree suitable repayment plans Update and maintain accurate records of all customer interactions Handle queries and disputes with empathy and efficiency Liaise with internal teams and third parties to resolve complex cases Ensure compliance with FCA regulations and company policies ✅ About You: Previous experience in a collections, credit control, or debt recovery role Strong communication and negotiation skills Resilient, empathetic, and confident in handling challenging conversations Organised, target-driven, and a team player Knowledge of FCA guidelines and relevant regulatory frameworks (desirable) What’s On Offer: £30,000 per annum salary Bonus! Monday to Friday working hours (no weekends!) Supportive team culture and full training provided Progression opportunities within a growing organisation Apply Now! If you're ready to take the next step in your collections career, we'd love to hear from you. Apply today to join a reputable and supportive employer who values your contribution and offers real opportunities to grow