Independent officer

Independent Officer (Freelance) – Children’s Services Complaints Location: Cardiff (work undertaken across Cardiff; flexible/hybrid) Contract Type: Freelance / Sessional Fees: * £40 per hour (professional time) * £12.50 per hour (travel time) About the Role Cardiff Council is seeking experienced and independent professionals to undertake the role of Independent Officer within Children’s Services complaints. Working on a freelance basis, you will investigate complaints made under the Social Services Complaints Procedure (Wales) at Stage 2. This is a vital role in ensuring complaints are handled fairly, transparently, and in line with statutory guidance, supporting accountability and continuous improvement across services for children and families. Key Responsibilities * Carry out independent investigations into Stage 2 complaints relating to Children’s Services * Work alongside an Independent Person (where required) to ensure fairness, transparency, and compliance * Gather and analyse evidence, including case records, policies, and interviews with relevant parties * Engage sensitively with complainants, families, advocates, and professionals * Produce clear, balanced, and evidence-based investigation reports with findings and recommendations * Ensure investigations comply with the Social Services Complaints Procedure (Wales) Regulations * Identify learning opportunities to support service improvement About You We are looking for individuals who have: * Substantial experience in children’s social care, safeguarding, or complaint investigation work * Strong knowledge of relevant legislation and frameworks, including: o Social Services and Well-being (Wales) Act 2014 o Children Act 1989 & 2004 o Welsh statutory complaints procedures * Ability to conduct fair, thorough, and impartial investigations * Excellent report-writing skills with the ability to present complex information clearly * Strong interpersonal and communication skills, with experience managing sensitive situations * The ability to work independently and manage assignments effectively A relevant professional qualification (e.g. social work, legal, or investigative background) is desirable. ________________________________________ Additional Information * This is a freelance, sessional role with work allocated on an as-needed basis * You must be able to demonstrate independence from Cardiff Council’s Children’s Services * The role involves dealing with sensitive and potentially distressing information, requiring professionalism and resilience * An enhanced DBS check will be required