About the job
Ready to shape the future of in‑store technology?
We’re looking for someone who loves solving problems, improving processes, and making life easier for colleagues and customers. As our Business Analyst – Store Technology, you’ll be right at the heart of the systems that keep our stores running every day—from Point of Sale and Stock Management to Click & Collect.
You’ll work with teams across the business and IT to understand what stores really need, turn insight into clear requirements, and help deliver solutions that genuinely work on the shop floor. You’ll champion improvements, influence decisions, and make sure new capabilities land smoothly with store teams. If you’re excited about creating seamless, colleague‑friendly tech that boosts performance and enhances the customer experience, this role gives you the chance to make a real impact.
What You’ll Be Doing
You’ll define, document, and manage business requirements for our store tech, ensuring every solution truly supports how stores operate. Working closely with Store Operations, IT, and external partners, you’ll explore how things work today and pinpoint where improvements can be made. You’ll translate business needs into clear functional specifications, support solution design with real operational insight, and make sure proposed changes meet user needs.
You’ll help prepare and run user acceptance testing, coordinating activity and gathering feedback from store colleagues. You’ll also support change delivery—helping with communications, training, and smooth transitions to new or updated technology. Alongside this, you’ll work with support teams to ensure the business is ready for each change. And once solutions go live, you’ll monitor their impact on stores and user experience, recommending improvements where needed.
Essential Skills
• Strong business analysis expertise (SFIA BUAN L5) with experience managing complex retail or store technology requirements.
• Proven stakeholder management skills (SFIA RLMT L5) across business, IT, and external partners.
• Experience defining and managing requirements (SFIA REQM L5) for systems such as POS, stock management, and omnichannel.
• Skilled in user experience and process analysis (SFIA UNAN & BPRE L4–5), improving how colleagues interact with technology.
• Proficient in business modelling and data analysis (SFIA BSMO & DAAN L4–5) to support informed decision‑making.
• Strong consultancy mindset (SFIA CNSL L5) with experience in testing, change readiness, and smooth go‑live processes.
• Excellent communication, problem‑solving, and a customer‑centric approach, ideally with retail or store tech experience.
No agencies please!