Resident Liaison Officer
* Hourly Rate: PAYE: £21.00, Limited/Umbrella: £26.86
* Location: SM1, Greater London
* Job Type: Contract (3-month booking, immediate start)
We are seeking a Resident Liaison Officer to provide essential support and information to tenants and leaseholders affected by major works. This role is crucial in ensuring that communication and consultation procedures with residents on capital projects demonstrate Best Value.
Day-to-day of the role:
1. Offer information, advice, and assistance to tenants and leaseholders during major works.
2. Liaise with contractors, consultants, and Resident Liaison Officers (RLOs) to ensure high standards of engagement with residents.
3. Develop, agree, and manage the residents’ consultation plan for individual projects.
4. Coordinate the content and distribution of resident information packs and updates, including newsletters across various media outlets.
5. Coordinate the temporary or permanent re-housing of residents, where necessary.
6. Advise Project Managers on the potential impacts of capital works on residents and contribute to the project development as a team member.
7. Handle insurance and other claims submitted by residents efficiently.
8. Initiate and manage legal actions against tenants or leaseholders when necessary.
9. Design and conduct social surveys prior to the c...