A leading financial services firm in Cardiff is seeking an experienced Customer Service Manager to oversee the customer service team. In this role, you will ensure a high-quality service delivery, implement strategies aligned with business objectives, and foster a customer-centric culture. The ideal candidate will have extensive experience in managing teams, excellent communication skills, and be able to adapt to the fast-paced environment. A competitive salary, annual bonus, and benefits including a robust pension plan are offered. #J-18808-Ljbffr