Senior Service Designer | up to £700/day (Inside IR35) | 6-Month Contract | London - Hybrid
We are seeking a highly experienced Senior Service Designer to lead and shape end-to-end public service design as part of a major government AI transformation programme. This is a unique opportunity to influence how AI can power the next generation of UK public services, with real impact at scale.
Key Responsibilities:
* Lead and coordinate service design work across agile, multidisciplinary teams.
* Design services that are efficient, inclusive, accessible, and user-centred.
* Work within the AI Customer Experience Frontier Programme to explore new design opportunities using emerging technologies.
* Use research and data to inform service improvements and address user needs.
* Facilitate co-design workshops, stakeholder engagement, and collaborative problem-solving.
* Champion accessibility, legal compliance, and sustainability in service design.
* Mentor junior designers and promote best practice across government design communities.
Required Skills & Experience:
* Extensive experience designing services in complex digital environments.
* Strong track record of working with user research data to drive decisions.
* Ability to influence and negotiate design direction with senior stakeholders.
* Proven experience in agile and collaborative, multidisciplinary environments.
* Expertise in leading design workshops and inclusive co-design activities.
* Commitment to accessible and equitable public service delivery.
* Experience supporting and mentoring other designers.
Desirable:
* Experience across the full service lifecycle (discovery to live).
* Experience working with UK government departments, public sector, or non-profit organisations.
* Excellent organisational and planning skills.
This is a fantastic opportunity to join a pioneering programme at the heart of UK government digital transformation. If you are passionate about user-centred design and want to work on services that make a real difference, we encourage you to apply.
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