Nr. Thetford
Car is required due to rural location
£28,000 - £31,000 depending on experience
We’re working with a truly remarkable charity that’s just entered an exciting new chapter in its near-century-long journey. As they bring their IT operations back in-house and move into brand-new offices, a fantastic opportunity has arisen for an IT Support Technician to become one of the first hires in a newly formed IT department.
Your New Role
Reporting directly to the Head of IT, you’ll play a pivotal part in supporting around 150 users across four sites. While most users are based at HQ, occasional travel between sites will be required (you’ll need a car for this one).
This is a dynamic and varied position where no two days look the same. You’ll be responsible for:
* Troubleshooting a wide range of IT issues
* Monitoring system logs and identifying trends
* Managing the helpdesk and asset management system
* Contributing to exciting project work
* Assisting with network upkeep and hardware refreshes
Why Apply?
This is more than just a job—it’s a chance to be part of something meaningful. You’ll be helping build a modern IT function from the ground up, within an organisation doing vital work. Expect a friendly, inclusive environment where your voice matters, and your growth is supported.
What We’re Looking For
You’ll bring solid IT support experience and a strong grasp of digital tech across various devices. We’re looking for someone with:
* Knowledge of PC architecture, laptops, and mobile devices
* Familiarity with Windows and Android OS, networks, and Microsoft 365
* A full driving licence, due to the location and multi-site support
At Polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format.
Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple, to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers.