Benefits, debt and money advisor

Are you ready to make a real difference in people's lives by providing specialist debt, benefit, and money advice? This is an exciting opportunity to join our dynamic team at the Royal British Legion.

Benefits, Debt and Money Advisor

You will provide expert guidance and practical support to individuals facing financial difficulties. Through face‑to‑face, telephone, and email interactions, you will offer tailored advice on legal rights, debt solutions, and benefits entitlements.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

In this role, you will:

• Provide specialist debt casework, ensuring compliance with FCA regulations
• Conduct benefit calculations and maximise income opportunities
• Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal (full training provided when progressing to dual specialism)
• Advocate for clients by drafting letters, gathering medical evidence, and researching case law
• Maintain accurate case records for continuity, reporting, and analysis
• Build strong relationships with MOD, DWP, NHS, local authorities, and service charities
• Stay up to date with changes in debt and social security legislation
• Deliver a holistic, person‑centred service, ensuring coordinated support
• Manage referrals and caseloads to provide timely assistance

What we’re looking for:

• Experience in debt advice and FCA compliance
• Knowledge of welfare benefits and benefit calculations
• Ability to manage your own caseload
• Proficiency in Microsoft Office and case management systems
• Money Advice Practice Certificate (or equivalent) or debt advice experience

RBL offers a holistic Benefits & Debt advice service, with the expectation that the successful candidate will develop knowledge, skills & experience in welfare benefits (full training and supervision provided) to be able to support clients in challenging social security benefit decisions via the appeals process. What makes us unique:

• Self-funded: We don’t bid for external funding, we are not subject to funding constraints or time limits, and we are not bound by external targets.
• Holistic: We are not limited to a specific amount of time per case, and we always want to support the whole person. We have our own services which support with areas such as drug and alcohol, homelessness, and dementia and importantly, we provide funding directly to pay off priority debts and insolvency fees. Our services can change people’s lives.
• Connected: We work from home as part of a strong Regional & National team and manage our own diaries accordingly.
• Dynamic: We pride ourselves on our learning & development, constantly improving our expertise through training to ensure we are providing the best quality service to those we support.

The role is homebased with occasional travel required throughout East and West Midlands. Living within this region, having a driving licence and access to your own vehicle is essential in being able to undertake this role. This will include travel to tribunal locations and home visits. In addition, travel to team meetings and training, usually in London, is required. You may also be required to attend national BDMA Service annual events held across the UK. We do cover travel expenses.

This position is also subject to pre‑employment checks including an Enhanced DBS check.

Employee benefits include:

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension contributions, with Employer contributions ranging from 6% to 10%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Closing Date: 26th June 2026
Interview date: w/c 6th July (TBC)

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About The Company

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.

As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.

We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.

Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.