Location: West Drayton (within the client's office)
Salary: £30,450 per annum + bonus
Working hours: Full time 37.5 hours per week - Monday to Friday
What you'll do
You'll manage the day-to-day running of one of our prestigious Corporate Customers, ensuring customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business’s mobile strategy.
Key Accountabilities
* Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.
* Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues.
* Supplying and QA of management information and monthly electronic billing reports; produce regular reporting packs for the customer, along with analysis.
* Act as the first point of contact and responsible for maintaining relationships with customer, end users and accounts team.
* Attend and contribute to meetings with customer and accounts team to drive improvements and cost saving.
* Serve as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.
* Maintain equipment storage and distribution, being responsible for audit logs.
* Provide end‑user assistance for users porting and migrating onto the Vodafone Network.
* Provide first‑line information on the benefits of the Vodafone Network.
* Provide enhanced service and service levels for VIP users.
* Support training of all cover advisors to ensure a seamless level of service.
* Support other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site.
Who You Are
* A strong ability to build relationships with internal and external stakeholders.
* Previous customer service experience.
* Ability to manage own time to always deliver great service.
* Excellent keyboard skills and systems knowledge including Microsoft Excel.
* Interest / understanding of mobile devices including features / benefits.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulatory standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website: https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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