Role Purpose
The Commercial Leisure Relations Officer is responsible for delivering high‑quality frontline customer service across appropriate access channels, administering daily tasks to run the function efficiently and improving customer experience through feedback.
Main Responsibilities
* Provide a welcoming environment and professional frontline service for all customers.
* Process customer payments accurately using ICT applications such as Gladstone.
* Maintain accurate administration of customer records and bookings for data analysis.
* Keep the customer service area clean and tidy.
* Collaborate with the team of Commercial Leisure Relations Officers to run the customer service function effectively.
Ideal Candidate
Minimum qualifications: at least 4 GCSEs, including Maths and English, or equivalent. Experience in customer service with the general public, adaptability to bespoke computer systems and knowledge of customer service standards. A calm manner when dealing with customers.
Benefits
BCP Council offers attractive enhanced benefits and a new Pay and Reward package.
Inclusion & Equality
BCP Council is a Disability Confident Employer and provides an inclusive recruitment process with reasonable adjustments available.
Safeguarding
Applicants will be required to complete a Disclosure & Barring Service Check.
Contact
For more information, contact liz.griffin@bcpcouncil.gov.uk.
Immigration Status
This role is not eligible for visa sponsorship; only applicants with the right to work in the UK will be considered.
#J-18808-Ljbffr