Overview
This Role: Anti-Social Behaviour Office known internally as a "Tenancy Enforcement Lead"
Full Time: Permanent Post based on a 37.5hr working week
Salary Banding Range:
London Region - £39,841 - £41,938
Nottingham/Midlands Region - £35,889 - £37,778
Are you a tenacious and highly skilled professional with a passion for creating safer communities?
MTVH is looking for a confident problem solver to take the lead on tacking anti-social behaviour and supporting lease enforcement. You as the Tenancy Enforcement Lead (ASB Officer) will take on a pivotal role providing specialist knowledge, and expert advice, ensuring the enforcement action is proportionate, effective and in line with legal requirements. A key part of your role will be overseeing day to day cases via planned case reviews and leading on complex cases for our leaseholders and occasionally tenants where required. You will provide specialist knowledge and expert advice supporting the local teams to proactively progress. You will be predominantly home based, however travel will be required to support case management or attend legal proceedings inline with business requirements. Each case will present specific challenges, an effective individual using appropriate skills to manage cases sensitively and efficiently is required. Is that you!
Key Responsibilities
* Leading investigations intolease fraudand handling high-level ASB cases.
* Investigate reports, gather evidence and take decisive action to resolve issue, from noisy neighbours to serious lease breaches.
* Gathering evidence effectively, preparing witness statements, and compiling legal packs for court cases.
* Provide specialist knowledge and guidance to support the continued learning to colleagues for positive customer outcomes through a mentoring approach
* Conductingregular reviewsof ASB cases with Local Housing Managers to support compliance and providing strategic guidance for swift positive outcomes.
* Collaborating withlaw enforcement and community organisationsto strengthen neighbourhood safety.
What You Need to Succeed
* Experience in ASB management,safeguarding, and tenancy fraud investigations.
* Understanding ofhousing and enforcement legislation.
* Ability to manage a demanding workload
* Proven ability to handlehigh-pressure situations with confidence and professionalism.
* Exceptional communication skills fordelicate and sensitive conversationswith residents and stakeholders.
* A passion for creatingsafer, stronger communitiesand a determination to make a tangible impact.
* Collaborative approach to work across key teams to support successful case outcomes.
Why Join Us?
This role is anything but ordinary. Every day brings fresh challenges andopportunities to drive changein the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you.
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.
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