Overview
Travel Consultant - Tour Operator specialising in bespoke small group and individual tours in throughout the UK and Ireland. We are seeking a Travel Consultant with Tour Operations experience, who is a builder of rapport with customers and uses their relationship skills to sell. Whilst ideally you will have good UK knowledge, and may have specialised in inbound tourism before, Travel Consultants working to sell overseas holidays presently and keen to do something different are also of great interest to the award winning Travel Company! Salary is circa 27k - 30k pa plus benefits and this role can be office based in Glasgow, hybrid, or fully remote.
Responsibilities
* Be responsible for responding to enquiries and converting them into tailor‑made holidays.
* Listen and respond to the customer's needs and organise everything from accommodation to activities to travel to create a unique holiday experience, working in partnership with local businesses who share our commitment to quality and customer service.
* Use your natural sales skills backed by a strong customer service focus.
* Use your excellent knowledge of the geography of Scotland – and ideally also England, Wales and Ireland – and be passionate about encouraging visitors from home and overseas to explore beyond the beaten track.
* Relish the challenge of working in a fast‑paced yet supportive environment as part of a small team of around 20 people.
* Be a skilled communicator and computer literate.
* Be fluent in English and demonstrate excellent attention to detail in both literacy and numeracy.
* Work a full‑time 37.5 hour week within our Mon to Sat office opening hours; occasional overtime may be necessary at peak times. Once experienced, take turn to cover the 24/7 duty rota for customers on holiday.
Package
Starting salary is up to 30k dependent on experience and there is an additional company bonus, plus facilitate experiencing their tours and itineraries. This role can be office based/hybrid in Glasgow but there is potential to consider fully remote dependent on the candidate’s experience.
Qualifications
* Travel Consultant background within a sales‑focused environment for a Tour Operator.
* Good knowledge of the UK & Ireland; tourism experience, but not strictly required. Travel Professionals from luxury tour operators that sell international travel, will also be considered.
* Experience in creating and selling bespoke tour itineraries.
* Strong customer service and communication skills.
* Computer literate and comfortable with industry tools.
* Fluent in English.
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