Join us in our mission to be industry leading in both connectivity and Wi-fi. Ensuring every connection across TalkTalk is the best ever customer experience possible. What will you be doing? You will be managing key commercial and performance metrics ensuring optimal performance across the operation. Also, you will be ensuring we are making changes and putting the customer experience first. This is an exciting role that has the opportunity blending people management, senior stakeholder management, continuous improvement, and change management. You will be responsible for: Experience of working in a service and sales arena Ensuring the delivery of balanced scorecard of customer experience, cost, and service Instigating and leading change across the TalkTalk operation Cost Control / opportunity People leadership and development To be successful in this role you will have experience in: Delivering customer service improvements Positive stakeholder management Strong Data Analysis skills Reporting data and PowerPoint presentations to senior stakeholders And some knowledge/experience in telecoms would be advantageous As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We're also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.