Senior Sales Support Administrator - Technical Products
Salary £25,000 to £34,000 basic + benefits (depending on experience)
Home Based - must live in Yorkshire (for occasional meetings and training)
Monday to Friday, between the hours of 9:00am to 5:30pm
About the Company
Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use.
Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector.
The Role
This role would suit someone with experience in sales support, internal sales, customer account management or product support within a product-based business.
Whilst knowledge of heating, plumbing, renewables or similar products would be advantageous, we are equally interested in candidates who have supported customers purchasing technical or specialist products and have experience managing enquiries through to order completion.
Working as part of a small, friendly team, you will play a key role supporting customers, managing enquiries, processing orders and ensuring the smooth running of the sales administration function.
This is a varied role combining customer service, sales support, CRM management, product guidance and commercial administration. You will support customers purchasing physical heating and wellness products, helping them from initial enquiry through to order completion and delivery.
Key Responsibilities
Managing incoming customer enquiries via phone and email
Providing product advice and guidance to customers
Supporting the sales process from enquiry through to order completion
Promoting and selling the company’s range of heating and wellness products
Identifying the right products for customer requirements and upselling where appropriate
Maintaining CRM systems, customer records and sales pipelines
Processing quotations, orders and sales administration accurately
Building strong relationships with customers and providing excellent service throughout the buying process
Assisting with improving and optimising product ranges online
Adding and maintaining products on the website (Magento), including descriptions, images and pricing
Liaising with warehouses and shipping providers to manage deliveries, including international shipments
Checking supplier invoices and identifying discrepancies
Managing stock levels and placing orders with manufacturers
Monitoring competitor pricing and market trends
Supporting website content including blogs and product information
Skills and Experience
Experience in sales support, internal sales, customer account management or product support
Experience supporting customers purchasing physical products rather than services
Confident handling customer enquiries and supporting the sales process from enquiry through to order completion
Strong administration skills with excellent attention to detail
Experience maintaining CRM systems and managing customer records
Comfortable working with quotations, orders, pricing and sales administration
Able to manage multiple priorities and work independently
Strong customer service and communication skills
Good commercial awareness and a proactive approach
Comfortable working within a small business environment where responsibilities are varied
Comfortable working in a home-based environment
High attention to detail and strong administrative skills
Good level of numeracy and written English
Confident using Microsoft Outlook and Excel
Experience with CRM/ERP systems
Experience managing website content (Magento or similar platforms desirable)
Additional Requirements
Dedicated home office space with reliable broadband and minimal background noise
Previous experience working from home is advantageous
A stable work history, with the majority of roles lasting 2+ years
Screening Questions
Please ensure your CV demonstrates:
Longevity in previous roles (typically 2+ years)
Experience working from home
Use of CRM systems and managing sales pipelines
Experience supporting customers through the sales process from enquiry to order completion
Strong sales administration and customer account management experience
Experience adding products to websites and managing product listings
Understanding of pricing and margins
Experience optimising product ranges online
Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks)
Proficiency in Microsoft Outlook and Excel
Additional Information
Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements.
This role has previously been advertised. Please do not reapply if you have already been considered.
INDLS
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful