What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing substitutions when products are out of stock.
* Using a handset to plan your route around the store, including what to select and the time allocated for each shop.
* Handling customer queries, processing orders, and assisting with loading vans for Home Delivery Drivers.
* Serving customers proactively, answering questions, and offering help.
* Building knowledge about products, services, and promotions to provide recommendations.
* Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
* Comfortable with early morning starts (shifts often begin at 4am) and working in a fast-paced, physical, high-energy environment, both independently and as part of a team.
* Friendly, welcoming, and genuinely enthusiastic about helping customers.
* Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
* Flexible and productive, willing to learn new skills and adapt to different roles within the store.
* Comfortable with learning new digital tools and technology, and able to lift shopping containers up to 15kg.
* Attentive to detail, maintaining a clean and clutter-free store, and ensuring the best shopping experience for customers.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increases to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
* Free food and hot drinks – provided in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – we match between 4-7.5% of your contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.
Please note: Our vacancies may close quickly, so we encourage early applications.
An inclusive place to work and shop:
We are committed to being an inclusive retailer, enabling every colleague to achieve their full potential and every customer to feel welcome.
We offer various support and development opportunities, celebrate diversity, and provide resources to help colleagues understand and excel in their roles. To learn more about our inclusivity initiatives, please visit here.
If you require reasonable adjustments during the application or interview process, please inform us, and we will support you.
Responsibilities:
Our stores are fast-paced, community-focused, and dedicated to providing outstanding value, quality, and service. As an Online Assistant, you will deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered.
Eligibility:
* You must be above the school-leaving age in your country (School leaving age - GOV.UK).
* If shifts start before 6am or after 11pm, you must be at least 18 years old.
* You must have the Right to Work in the UK.
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