Customer Service Coordinator Location: Alfreton (Office-bases) Salary: £25,000 Contract: Permanent, Full-time (Monday to Friday 9am-5pm) SF Recruitment are delighted to be recruiting exclusively for a fantastic, growing business based in Alfreton. This is a unique and rewarding opportunity to join a supportive, friendly team in a varied and fast-paced administrative role with real purpose. We are currently looking for an experienced customer service coordinator or administrator to support a busy Sales & Marketing team by ensuring the smooth coordination and scheduling of installations for customers across the UK. This is an ideal role for someone who thrives on organisation, enjoys problem-solving, and is passionate about delivering excellent customer service. Key Responsibilities: Liaise with installation partners and customers to schedule product installations Coordinate and plan installation appointments using internal systems Complete and distribute documentation accurately and efficiently Communicate updates to all stakeholders throughout the installation process Handle and resolve customer queries quickly and effectively Ensure all post-installation paperwork is received and processed Identify opportunities to improve processes and enhance customer satisfaction What We're Looking For: Previous experience in administration, coordination, scheduling or customer service A proactive and organised approach with a keen eye for detail Strong verbal and written communication skills Comfortable using Microsoft Office applications including Word and Excel A problem-solver with a can-do attitude and positive mindset Why Apply? This is an exciting time to join a forward-thinking and expanding business. You'll be part of a team that genuinely makes a difference every day, and you'll receive full training and support to succeed in your role. If you're looking for a new challenge where your organisational skills and customer-first approach will be truly valued, we'd love to hear from you. Apply today to find out more