ROLE: Aftersales Manager LOCATION: North West London SALARY: 50k basic + 32k bonus + car + great benefits Hours: 45 hours per week Our team at Flame Recruitment are looking for an experienced Aftersales Manager for our clients flagship store in North West London. As the Aftersales Manager you will drive the standard in customer care and achieve agreed financial targets, through the effective management of the resources of the service team. You’ll be responsible for ensuring profit and volume targets are met and mange processes and systems in lines with Company and Dealer standards. Duties of the Aftersales Manager will include: • Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures. • Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations. • Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service. • Manage all opportunities to deliver value-added sales. • Work with internal and external stakeholders to meet all customer service indices • Maximise productivity and meet income targets. • Identify new opportunities to innovate and improve all aspects of the business. • Balance the complexities of resource allocation, including parts and labour. • Work effectively with a diverse workforce with evidence of managing...