Summary of role
Xograph Healthcare, (a Healthcare 21 Group Company) is a leading medical imaging equipment supplier serving healthcare providers throughout the United Kingdom & Ireland. Since 1967 we have provided innovative medical imaging technology, supported by a nationwide team of highly trained engineers and clinical applications specialists.
We are seeking to employ a Senior Engineer with a commercial background based in Central-Scotland. This is a home-based role reporting to Xograph's head office Stonehouse, Gloucestershire.
This role will complete equipment service duties on Xograph's installed base equipment. Territory coverage includes Scotland, Northern English borders, and infrequent other locations in the UK and Ireland.
On the commercial front this role will maintain existing customer service contracts, seek new contract opportunities. Also collate 'noise level' business prospects (sales, rental etc) to share and develop with the Commercial Team.
This is an exciting career opportunity for a dynamic, self-motivated, enthusiastic, proven X-Ray engineer with a commercial background.
Key Responsibilities and Activities
To perform PPM, attend unscheduled callouts and other service activities
Ensure accuracy, communication, and accountability for yourself
Ensure deadlines are met in an efficient and effective manner
Monitor daily 'out of action' (OOA) reports to minimise equipment downtime
Monitor, maintain and grow Xtend service contracts
Make full use of business tools provided (SAP etc.)
Ensure relevant internal/external quality standards, are consistently practiced
Ensure optimal stock holdings to meet local service contract demands
Be responsible for the ongoing support and growth of existing service business
Deliver on service targets, KPI's and other business metrics
Professionally delivering the Xograph Customer Survey programme
Day to day engagement, support, of your engineering colleagues
Develop yourself through product training
Development of relationships with KOL's, influencers, stakeholders
Key Competencies
A competent, Engineer commercially minded with sales experience
Exhibits tenacity, drive, enthusiasm, self-motivation, passion and commitment
Excellent written, communication, presentation and interpersonal skills
Customer focused and dedicated to delivering customer service excellence
Excellent organisational skills and planning abilities
Good working knowledge of Microsoft Office
Key Personal Requirements
Strong commercial acumen and effective planning skills
Ability to travel home and abroad to meet reasonable demands of business need
Good negotiator at every business level (internal and external)
Team Player - To work collaboratively with HC21 group managers and departments to make efficient use of resources, share information and seek opportunities for joint projects
Proven experience in managing pressure situations and deadlines
Strong work ethic and competitive drive