Administrative support is required for 17.75 hrs per week to work as part of our busy Diabetes, Endocrinology & Lipids admin team. Answer general telephone enquiries and direct enquiries to the appropriate staff or department so they can be resolved. Scanning of referrals / completed forms to the appropriate trust systems. To provide admin support by printing work-lists off the Trust Systems. Pulling consultant lists and cross‑referencing with letters on BIGHAND to make sure all patients have a letter outcome. Ensure workloads across the department are prioritised and up to date. Sort and distribute incoming e‑mails to referrals to the team. Prepare outgoing mail ensuring all patient correspondence has the appropriate paperwork enclosed in the envelope. To undertake any other duties which is deemed appropriate to the band when requested by Senior Staff. Contact and communicate with Patient Access Business Group team, consultants, nursing staff, business managers, secretaries, other hospitals, and all departments. Deal with general enquiries from patients, relatives and other departments. Personal responsibility to ensure that all scanning is accurately completed. Take responsibility for patients and callers in terms of problem solving and general enquiries.
Applicants should have good general education of 5 GCSEs or equivalent and have skills and knowledge of office procedures.
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers. We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods. We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
* Between 27-33 days of annual leave plus bank holidays
* NHS pension scheme membership
* Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
* NHS Staff discounts
* Cycle to work scheme
* Salary finance - for loans, savings, budget planning and tips on managing debt
* Stockport Credit Union- for local financial advice
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