Description
System C is the UK's leading health and social care software and services company. Our innovative platforms empower care professionals with a complete, real-time view of individuals across all care settings. With over 35 years of experience, we are proud to be a British company making a significant difference in health and social care.
Within our Health and Social Care divisions, we harness cutting-edge technologies - such as mobile, wearables, real-time messaging, and AI - to transform the way care is delivered. Our culture is rooted in collaboration, responsiveness, and a shared commitment to improving lives.
Brief Role Outline:
As a key member of the LiquidLogic Professional Services team, the Implementation Consultant plays a vital role in delivering best-in-class configuration, guidance, and training to our local government clients. The role involves managing and delivering high-quality system implementations of the LiquidLogic product portfolio in line with System C's values of innovation, collaboration, and excellence.
Duties and Responsibilities:
* Deliver software implementations that align with clients' strategic goals in social care and education.
* Lead configuration design workshops and facilitate system training for customer super users.
* Troubleshoot and resolve complex configuration and integration issues during implementation.
* Monitor, escalate, and manage high-priority issues and risks appropriately.
* Develop trusted relationships with customers, ensuring satisfaction throughout the implementation lifecycle.
* Communicate effectively with client stakeholders, internal teams, and wider project collaborators
* Collaborate with colleagues across Product, Development, Sales, and Support functions.
* Empower customer project teams through knowledge sharing, system training, and documentation.
* Contribute to continuous improvement of implementation methodology and internal knowledge bases.
* Support the upskilling of colleagues within the Professional Services team.
* Provide specialist knowledge during pre- and post-go-live phases and contribute to ongoing client success.
* Seek innovative ways to deliver value-added services and enhanced product adoption.
* Stay informed on sector developments and regulatory frameworks to support informed consultancy.
Skills required:
Qualifications & Work Experience:
* Proven experience implementing software solutions within social care or education sectors.
* Education Domain experience including Admissions and Appeals, Early Years and Home to School Transport.
* Familiarity with Agile project methodologies, UAT cycles, and configuration best practices.
* Proficient in MS Office and project support tools (e.g., Jira).
Personal Attributes:
* Exceptional communication and stakeholder engagement skills.
* Strong analytical thinking and problem-solving capability.
* Resilient, self-motivated, and highly organised with keen attention to detail.
* A team player who demonstrates initiative, flexibility, and a commitment to quality delivery.
* Commercially aware, with the ability to identify client opportunities.
* Comfortable working in a fast-paced and collaborative environment.
* Willingness to travel and work away from home when required.