# Underwriting Implementation ConsultantRegion: ScotlandLocation: GlasgowContract type: PermanentReference number: CSDI04178Working pattern: Full-timeSalary: £55,000 - £65,000 + 17.5% annual bonus + benefits package## Underwriting Implementation Consultant* Play a pivotal role in NFU Mutual’s major transformation programme, using your underwriting expertise to shape and implement key system and process changes * Combine technical problem-solving with stakeholder engagement, ensuring underwriting teams are fully prepared and supported for successful change * Benefit from a hybrid working environment with 80% homeworking and 20% office presence at one of our offices in Stratford-upon-Avon, Bristol, York, Glasgow or Belfast * Salary: In the range of £55,000 to £65,000 depending on skill set and experience## About the roleWe’re looking for an Underwriting Implementation Consultant to join our transformation programme, one of NFU Mutual’s most significant change initiatives. Working as part of the Business Change & Readiness team, you’ll represent the business in the implementation of underwriting deliverables, acting as a key technical conduit between programme teams and underwriting colleagues across Head Office and the Regions. This role combines underwriting expertise with hands-on problem-solving. You’ll support the readiness of underwriting teams for system and process change, write and review user stories, contribute to testing, and help deliver the training and support materials needed to prepare colleagues for deployment. You’ll also work alongside stakeholders to identify impacts, address risks, and ensure successful integration of new solutions into business as usual. **Key Responsibilities** * Represent and support underwriting functions by providing subject matter expertise, ensuring decisions align with programme objectives and the business case. * Support the Underwriting Implementation Manager in engaging underwriting stakeholders, capturing feedback and proactively addressing concerns. * Identify the people, processes and procedures most impacted by new systems, and ensure appropriate readiness support is in place. * Write and review user stories, and contribute to testing activity to maximise readiness for the new policy administration and point-of-sale system. * Write, review and approve training materials and user guides, ensuring colleagues are fully prepared ahead of release. * Provide subject matter expertise to optimise process change, create process documents and share knowledge with colleagues. * Support roll-out activity across regional centres, Head Office and the Agency network, promoting adoption of PolicyCenter. * Contribute to release planning, defect management and change request processes, ensuring business needs are met. * Deliver short-term or one-off projects as required by the Line Manager.## About youWe’re looking for someone with strong underwriting knowledge and proven experience supporting change in a programme environment. You’ll bring confidence, curiosity and strong collaboration skills, helping colleagues adapt to new systems and processes while ensuring business continuity. **Essential skills and experience:** * Strong track record and in-depth understanding of underwriting processes. * Experience of stakeholder engagement within a strategic programme. * Excellent communication and influencing skills, able to articulate future vision clearly and concisely. * Experience of delivering business change in a complex or high-pressure programme environment. * Ability to think creatively and offer forward-looking solutions. **Desirable skills:** * ACII or other relevant industry qualification (or working towards). *At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.* *We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.* *We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.*## Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: **Level 4** * Salary In the range of £55,000 to £65,000 depending on skill set and experience * Annual bonus (up to 17.5% of salary) * Contributory pension scheme, up to 20%, including your 8% contribution * 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme * A Family Friendly policy that helps you balance your work and family responsibilities * Access to savings at High Street brands, travel and supermarkets * £20 contribution to a monthly gym membership – subject to T&Cs * Health and wellbeing plan- cashback for dentist, opticians, physio and more * Access to voluntary benefits, including health assessments, private medical insurance and dental insurance * Employee Volunteering - volunteerin the community for one day each year * Unlimited access to Refer a Friend £500 bonus scheme * Life Assurance coverof 4 x salary * Employee discounts of 15% on a range of NFU Mutual insurance policies. * Salary sacrifice employee car scheme - subject to eligibility## Working at NFU MutualWe’reone of the UK’s leading general insurance and financial services companies. For over 110 yearswe’veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
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