Customer Team Member
Location: 67-71 Portland Road, Hove, BN3 5DQ
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (11pm) and weekends, to be discussed at interview
What youll do
* Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
* Work together to make everyones day better – support your store colleagues to solve problems for customers and members
* Keep the store safe and legal – keep shelves stocked and ensure prices, dates and temperatures are correct
* Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
* Support your local community – get involved in all kinds of activities and events
Job suitability
* A genuine care for the needs of customers and members
* Great people skills, with the ability to build positive relationships with customers and colleagues
* A positive approach to change and problem solving
* The flexibility to work a range of different shifts
Why Co-op?
* 30% discount on all Co‑op products in store plus 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it
* 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Full, paid training and dedicated support for your personal development and career progression
* Rotas shared three weeks in advance and accessible on your phone
* Cycle‑to‑work scheme
Building an inclusive workplace
We welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
Disability Confident scheme
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We ask whether youd like to be considered under the Disability Confident scheme when you apply.
Application process
As part of the application process for this job, youll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
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