Overview
Join to apply for the Field Operations Manager role at Via
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. This role is part of Via’s Transit-as-a-Service (TaaS) Operations team, overseeing day-to-day operations to ensure smooth and reliable service as Via expands across the UK.
What You’ll Do
* Ensure operational excellence and deliver an outstanding customer experience
* Oversee day-to-day operations in person; the role may occasionally require early starts or evening work, depending on business needs
* Manage driver supply to ensure the right number of vehicles are on the road to meet demand
* Act as the real-time point of contact for operational issues, prioritising effectively and providing practical on-the-spot solutions
* Respond promptly to driver feedback and live customer enquiries
* Work closely with a broad, cross-functional team to develop and scale operational processes, systems, and tools to support rapid growth
* Analyse and interpret performance metrics/KPIs to spot inefficiencies and apply insights to improve operations
Who You Are
* A self-starter who is comfortable in a fast-paced environment with a strong focus on driving positive change
* Experienced leader with a proven track record of motivating and developing teams in operational settings, ideally including shift-based staff
* Team-oriented and accountable, taking pride in both personal work and the success of the team
* Calm under pressure, adaptable, and willing to contribute across a range of projects
* Data-driven, making decisions based on insights and metrics
* Fluent in English (C1 level) and skilled at professional communication with partners, customers, and driver colleagues from diverse backgrounds
* Holder of a valid UK driving licence (Category B)
* It’s a plus if you’ve completed your Certificate of Professional Competence (CPC) training and hold Qualified Transport Manager status. Experience in fixed-line bus operations would also be an advantage.
What We Offer
* Joining a global employer with over 750 mobility deployments in 40+ countries
* Becoming part of a company that was awarded for its commitment to social good
* Salary Range: £35,000–£40,000. Final salary will be determined by the candidate’s experience, knowledge, and skills.
* Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA
* Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents
Via builds technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education. We bring together engineers, data scientists, product managers, operations experts and more to digitize, automate, and enable data-driven decision making for transportation networks.
Via is an equal opportunity employer.
#J-18808-Ljbffr