An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.
We are seeking individuals with experience in using and supporting finance systems, ideally within school or MAT environments. Candidates should be highly motivated, positive, and adaptable, with a willingness to learn as our software evolves and improves.
This role focuses on delivering technical customer support for our finance systems. Responsibilities include advanced investigation of data and system errors using SQL, as well as acting as an escalation point for first- and second-line support teams.
We offer flexible working arrangements and provide comprehensive, ongoing training to all new team members.
This role reports to the Helpdesk Manager.
Duties/areas of responsibility
The position will involve the following areas of responsibility:
1. Manage a variety of requests from customers - these will be more complex queries and incidents
2. Maintain a high degree of product expertise as the product evolves?
3. Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
4. Remain the "owner" of each issue or request raised, maintaining strong line...