Customer Care Coordinator Location: Hybrid (office-based training in Ringwood, Hampshire) Salary: £25,584 OTE (£12.30 p/h) | Out of Hours: £14.55 p/h Hours: 40 per week | Full-time | Shift patterns available Join Our Team! TeamJobs are recruiting enthusiastic and motivated Customer Care Coordinators to join a friendly and supportive customer service team. This is an inbound contact centre role where you will handle customer enquiries, process new orders, and deliver an excellent customer experience every time. Alongside supporting customers, you will also have the opportunity to upsell and cross-sell popular retail products, making this a rewarding role for those who enjoy both customer care and sales. What You will Do Handle customer enquiries via phone, email, and live chat Process new orders quickly and accurately Provide first-time resolution for delivery, warranty, and service queries Upsell and cross-sell to maximise sales opportunities Keep customer records updated in CRM systems Work as part of a dynamic, target-driven team What We are Looking For Excellent communication skills (verbal & written) Confident and professional telephone manner Ability to build rapport with customers Strong problem-solving skills and attention to detail Comfortable using IT systems and CRM tools Positive, proactive, and reliable approach Shift Patterns 8:00 - 16:30 9:00 - 17:30 ...