We’re looking for a hands-on, technically skilled Software & Technical Support Engineer to join our client’s dynamic team. This role blends software development with engineering support and mechanical design — perfect for someone who’s equally comfortable writing code and rolling up their sleeves in the workshop.
You’ll work across product development, technical support, documentation, and customer engagement. This is an active, varied role that goes far beyond sitting behind a desk — you’ll have access to in-house tools and equipment to prototype, test, and refine your ideas. Occasional travel to customer sites and industry events adds even more variety to your day-to-day work.
Key Responsibilities
· Develop in-depth knowledge of our product range.
· Deliver technical support to customers and internal teams, including troubleshooting and phone support.
· Maintain and organize technical documentation.
· Contribute to new software tool development (preferably in Delphi or C#).
· Collaborate on product improvements and design updates with the engineering team.
· Learn and apply mechanical design tools such as SolidWorks or Autodesk Inventor.
· Prototype and test concepts using in-house workshop equipment.
· Update user manuals and assist with CE & UKCA compliance documentation.
· Support the development of our STEM-focused educational and racing product lines.
· Participate in ISO9001 audits and drive continuous improvement.
· Learn the SAGE 200 ERP system and support its integration in engineering workflows.
· Handle general IT and administrative tasks using Microsoft Office.
· Provide on-site technical support and training for customers across the UK.
· Attend trade shows and events to support technical sales and product demonstrations.
Skills & Experience
· Degree (or equivalent experience) in Software Engineering, Computer Science, or a related field.
· Proficiency in C# is preferred; other languages will be considered.
· Strong problem-solving abilities and effective communication skills.
· Interest in mechanical design and hands-on engineering (training provided).
· Experience with CAD tools like SolidWorks or Autodesk Inventor is beneficial.
· Solid IT skills, including Microsoft Office.
· Willingness to learn compliance processes (CE, UKCA) and quality systems (ISO9001).
· Comfortable with occasional UK travel.
· Self-motivated and collaborative team player.
What We Offer
· A varied role combining software, technical support, and hands-on engineering.
· Opportunities to work on real-world products with meaningful applications in education and manufacturing.
· Access to in-house tools and equipment for prototyping and testing.
· Occasional travel, keeping your work fresh and engaging.
· Training in CAD, mechanical design, compliance, and ERP systems.
· Supportive team environment with real growth potential.
· 26 days annual leave plus bank holidays.
· Contributory pension scheme with life assurance