* A new exciting Permanent Energy Customer Care Advisor Position in Leeds!
* To work for a reputable Energy business to start asap!
About Our Client
Michael Page have registered a new exciting Permanent Energy Customer Care Advisor Position in Leeds to work for a reputable and progressive organisation to join the team on a permanent basis.
This would be an exciting opportunity for someone who is experienced within the industry that is looking to take the next step in their career with a business that will provide excellent learning and development routes.
Job Description
As an Energy Customer Care Advisor you will be working within the complaints department and will be handling escalations from start to finish resolving general, complex and regulatory body complaints.
You will be investigating each case ensuring the highest level of service is provided dealing with each complaint sensitively and towards agreements set and making sure compliance procedures are adhered to.
The role will be communicating with customers over the telephone, email and letter and will be working closely with other members of the business to come to the quickest resolution and to ensure the complaint isn't escalated further.
The Successful Applicant
Previous experience of working within the Energy Sector
Complaints experience desirable but not essential
Able to work independently and as part of a team to manage own workload and case files
Excellent communication verbal and written
A good problem solver
Passionate about helping and supporting customers improving the experience
What's on Offer
Salary of £29315+ reputable organisation within the Energy Sector+ excellent training and support+ structured learning and development programme for all employees+ central location in Leeds+ free parking+ hybrid working+ no shift patterns or weekends+ excellent benefits package+ private medical insurance+ option to buy extra holidays+ enhanced maternity and paternity+ superb offices+ excellent team and culture+ immediate interview
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