Customer & Neighbourhood Officer Salary: £39,019 Excellent Benefits Location: Hybrid working (2 days per week working from our High Wycombe office, with travel across Buckinghamshire and surrounding areas, 2-3 days per week working from home) Contract: Permanent Travel: Own car business insurance required (mileage paid at 45p per mile, minus commuting) Are you looking to join a growing, values-led organisation with a clear social purpose? Would you like to put your considerable people skills and advanced housing knowledge to the very best use? At SettleParadigm, we put our residents at the heart of everything we do. Our mission is simple: deliver outstanding service by utilising the skills, experience, and understanding of our residents. At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. We’ve evolved our Housing Officer role into Customer & Neighbourhood Officer, and we’d love for you to join our dedicated, highly motivated team. About the role We’ve evolved our traditional Housing Officer role into a more holistic, resident‑focused position: Customer & Neighbourhood Officer. This is a highly visible, rewarding role where you’ll be out in our communities, building relationships, supporting residents and ensuring our neighbourhoods are safe, well‑managed and thriving. You’ll provide a proactive, responsive and compassionate service, working closely with residents to understand their needs and help them sustain their tenancies. You’ll manage a mixed‑tenure patch, handle a variety of day‑to‑day and complex cases, and work collaboratively with colleagues and partners to deliver area plans and improve neighbourhoods. Every day, you’ll be making a meaningful difference to the lives of the people who call our homes theirs. What you’ll do Deliver a visible, proactive and resident‑focused neighbourhood management service Build strong, trusting relationships with residents and be a consistent point of contact Ensure high levels of service performance and customer satisfaction Identify when specialist support is needed to help residents sustain their tenancies Use data insights to drive improvements across your patch Manage a diverse caseload, including complex tenancy and neighbourhood issues Work collaboratively with internal teams and external partners to deliver area plans Advocate for residents and ensure services meet our Customer Care Standards Travel across Buckinghamshire and surrounding areas as part of your role What we’re looking for Must haves Strong customer focus and understanding of social housing issues and legislation Experience managing a varied and demanding workload, including case management Excellent written and verbal communication skills, with the ability to influence and negotiate Ability to work independently, stay organised and manage competing priorities Commitment to continuous personal and professional development A positive, proactive approach and the ability to build strong relationships Full driving licence, access to your own vehicle and ability to travel across Buckinghamshire Business mileage paid at 45p per mile (minus home‑to‑work commute) Nice to haves Knowledge of ASB, tenancy sustainment, safeguarding, benefits or housing law Experience working in a regulated environment CIH Level 3 qualification Experience signposting residents to support services (e.g., Citizens Advice, debt management, older people’s services) For added brilliance Confidence supporting residents in challenging situations A genuine passion for community wellbeing and neighbourhood improvement Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £39,019 (from 01 April 2026) 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection Flexible working – hybrid options, modern offices, free parking & EV charging And that’s just the beginning! We’re also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours 37 hours per week Monday–Thursday: 09:00–17:30 Friday: 09:00–17:00 Hybrid working with regular travel across your patch Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 10/04/2026 We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate.