Join a growing education business at the heart of how it serves schools, colleges and libraries.
Are you highly organised, great with people, and looking for a varied role where no two days are the same? Do you take pride in delivering excellent service and want to work somewhere your contribution actually matters? This might be the role for you!
The company
Our client is a specialist education services company that helps schools, colleges and libraries access some of the world’s most respected digital learning and research resources.
For more than 15 years, they’ve partnered with leading academic and educational publishers to increase awareness, adoption and engagement with high-quality online resources across the education sector. Today, they represent a portfolio of over 60 subscription-based resources used by secondary schools worldwide, UK further education colleges, and public library services across the UK and Australasia.
What makes them different is their specialist knowledge of both educational publishing and the needs of schools. They act as an extension of their publishers’ sales, marketing and customer success teams – and this role sits right at the centre of that.
About the resources
The resources give students and educators access to trusted, authoritative content that supports outstanding teaching, independent learning and academic success. The portfolio spans academic journals, multimedia databases, international newspapers and magazines, theatre productions, primary source collections and specialist research platforms.
Many of these resources are also available in universities, so you may well recognise some of them already.
The role
This is a pivotal role, sitting at the heart of their customer, sales and publisher operations. You’ll be the first point of contact for many of their customers and partners, playing an important part in delivering an outstanding customer experience while keeping the business running smoothly.
Working closely with colleagues across sales, marketing and retention, your day-to-day will be a mix of:
* Customer support –resolving any problems, answering queries, and being a trusted point of contact for schools, colleges and libraries
* Subscription administration – managing renewals & cancellations, CRM records and customer data, setting up access to resources and resolving any issues.
* Reporting – preparing reports for publisher partners, and usage reports for Retention Manager
* Managing/facilitating technical information between subscribers and publishers
* Maintaining up-to-date information on publishers and products
* Sales support for retention campaigns and undertake regular ‘check-ins’ with new subscribers
* Process improvement – contributing ideas to improve processes, efficiency and customer engagement.
You’ll be joining a friendly and enthusiastic team of 11, and unlike a large corporate, you’ll have the opportunity to be involved in all parts of the business.. They work hard but have fun along the way.
The package
* £30,000–£32,000 salary (dependent on experience)
* 25 days holiday plus bank holidays, rising by a day for every two years’ service (up to 30 days)
* Early Friday closure
* Pension scheme
* Quarterly socials and Christmas party
* Hybrid working – Monday, Tuesday and Friday in the Oxford office; Wednesday and Thursday from home
* Free onsite parking (including electric charging points) and secure bicycle storage
To be successful, you will…
* Be highly organised with the ability to juggle multiple tasks and priorities without dropping the ball
* Have strong customer service skills and a genuine commitment to delivering a great experience
* Be a confident, clear communicator – in writing and on the phone
* Have excellent attention to detail, particularly when managing data, records and reports
* Be a natural problem-solver who follows issues through to resolution
* Be proficient in Microsoft Office, particularly Outlook, Word and Excel
* Have previous experience in an admin, customer support, sales support or operational role
* Be comfortable working independently as well as collaboratively within a small team
Ideal, but not essential…
* Experience working with CRM, ticketing or subscription management systems
* Experience managing customer data and producing reports
* A background in education, publishing or subscription-based services
* Intermediate to advanced Excel skills
We’re open to candidates at different stages of their career – including strong graduates – and will provide the training and support to help you succeed.
Above all, we’re looking for someone with the right attitude: organised, proactive, calm under pressure, and motivated to deliver an outstanding experience for every customer they work with.
Apply!
If you’re looking for a varied, people-focused role in a growing education business where your contribution will genuinely make a difference, apply now!