3rd Line Service Desk Engineer Northampton (Hybrid) Permanent, Full Time Up to £55,000 + excellent company benefits! You’ll join a supportive, fun, and hard‑working team with great perks-social events, incentives, top tech for office and home, subsidised healthcare and a clear progression plan with training and mentoring! Join a leading IT solutions and managed services provider as a 3rd Line Service Desk Engineer, where you’ll take ownership of complex technical challenges and act as a key escalation point for 1st and 2nd line teams. This role is ideal for a hands‑on infrastructure specialist with strong networking and SQL expertise who thrives in a collaborative, fast‑moving environment. What You’ll Be Doing * Provide 3rd line technical support across infrastructure, cloud, networking and database environments * Take charge of escalations from 1st/2nd line engineers, ensuring timely resolution and excellent communication throughout * Troubleshoot and maintain Windows Server, Active Directory, Exchange and SQL platforms * Manage network configurations including DNS, DHCP, switching, routing and firewalls * Support VMware or Hyper‑V virtualisation platforms, along with Dell/HP server and SAN hardware * Occasionally deliver on‑site support for escalated incidents and project implementations What You’ll Bring * 3+ years’ experienc...