1. A business who puts who puts their people & culture first
2. HYBRID: Mon & Fri from home, 3 days office based
About Our Client
Our client is a large organisation with a widespread reach throughout the UK & Ireland, they are committed to providing cutting-edge solutions to their customers and fostering an environment of continual development and growth.Hybrid working: 2 days from home and 3 from the office per week.
Job Description
The Payroll Supervisor (HYBRID) role involves: Managing Customer Service and continuous improvements: * Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer * Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met * Proactively drives offshoring and nearshoring transition activities for own customers * Ensures that customer documentation such as OPM and control framework is always up to date * Approves system or process changes and different type of authorization requests to customer systems Customer Service and relationship management: * Acts as the operational single point of contact/escalation for named customers * Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes * Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model * Has always a good overview of what is going on with the customer and addresses critical customer issues without delays. Financial management: * Monitors, follows up, reports and analyses customer specific financial KPI's such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps * Has good understanding of the customer agreement, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed on timely manner. * Manages and follows up on change orders for own customer
The Successful Applicant
A successful Payroll Supervisor (HYBRID) will:
3. be a Payroll subject matter expert, ideally from a Payroll Supervisor, Team Leader, or Manager level role.
4. Will be looking to utilise their Payroll knowledge in a position that does not involve Payroll processing.
5. Excellent customer service and client relationship management skills.
6. Exceptional problem-solving abilities and a proactive approach.
What's on Offer
Payroll Supervisor (HYBRID) role offers;
7. A competitive salary ranging from £40,000-45,000
8. An inclusive and supportive company culture that values employee development.
9. A position based in the scenic location of Walton-On-Thames. (HYBRID: 3 days in the office, 2 from home)
Benefits:
10. Customer and Employee Referral schemes
11. Occupational sick pay (8 weeks)
12. Occupational maternity leave package (12 weeks)
13. Life assurance (3x basic salary)
14. Employer pensions contributions of 5%
15. Bonus scheme with accelerators
16. Private Medical Insurance (with option to add dependants)
17. Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
18. Financial rewards for long service and achievements
19. Free eye tests
20. Monthly £100 cash prize draw