Job Description
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period\n Job Type: Temp to Perm\n Start Date: Immediate or after notice period\n Industry: Maintenance / Facilities Management\n Location: Salford, Manchester\n Salary: £32,000 per annum\n Working Hours: Monday to Friday, 8:30am - 5:00pm\n\nJob Description\n\nWe are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.\n\nThe ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment.\n\nKey Responsibilities:\n\nManage and lead a team of contact centre operatives\nOversee the daily operations of the scheduling team\nConduct regular 1-to-1s and performance reviews\nMaintain and update training documentation and identify team training needs\nSupport the rollout of new processes and initiatives\nEnsure compliance with all relevant procedures and policies \n\nRequirements:\n\nMinimum 3 years' experience in a contact centre environment\n3+ years experience i...