The opportunity (brand confidential)
A busy, modern takeaway:led business serving both in:store and delivery customers. Sales are strong (A GBP 13:15k/week) with clear potential to grow beyond A GBP 20k/week through better team structure, sharper operations and stronger leadership. Were seeking a hands:on, sleeves:rolled:up General Manager : someone who isnt afraid to jump on the line, lead by example, and set the standard for the team every single shift.
This role suits a manager who thrives in a fast:paced, practical environment and wants to shape a business with real growth prospects.
Why this role
* Lead from the front: Youll be side by side with your team, cooking, cleaning, serving and problem:solving : showing them what good looks like.
* Fix and grow: Stabilise the operation, train up capable team members, and create space for consistent growth.
* Career:making opportunity: For the right person, this evolves into a group operations role across multiple sites and a growing virtual brand.
What youll do day:to:day
Hands:on Operations
* Be the go:to person on shift : if the fryer needs covering, deliveries need checking, or the floor needs cleaning, you step in and get it done.
* Open and close the shop confidently; complete prep, cooking, cleaning and service tasks alongside your team.
* Troubleshoot equipment, jump in at peak hours (especially Friday evenings), and keep service flowing when it matters most.
Standards and Safety
* Maintain immaculate food safety, H and S and cleanliness : not from an office, but on the floor, inspecting and correcting in real time.
* Train the team by showing them how to do things right, not just telling them.
Team Leadership
* Recruit, train and inspire by leading shoulder:to:shoulder in the kitchen and on the counter.
* Coach team members on the job, developing a No.2 who can run shifts when youre not there.
* Create a culture where no task is beneath anyone : everyone chips in, from frying fish to scrubbing floors.
Commercial and Customer Focus
* Watch the numbers daily: portion sizes, waste, labour hours, and upsell opportunities.
* Drive sales by ensuring consistency and speed of service : queues move quickly, delivery orders are right every time.
* Keep customer ratings high by taking ownership of quality at the pass.
What success looks like
30 days
* Fully confident in prep, cooking and service tasks.
* Team see you working alongside them, standards rising across cleanliness and quality.
* Rota drafted with right people in the right roles.
60 days
* Friday peaks running smoothly with you directing the team at the fryer and pass.
* Waste down, sales trending up, ratings improving.
* A capable No.2 trained and starting to lead shifts.
90 days
* Youve shifted from firefighting to leading : team stepping up, standards holding.
* Shop feels sharper, cleaner, calmer; sales growing through consistency and trust.
* Owners freed up to focus on expansion, with you firmly in control of day:to:day.
Youll bring:
Must:haves
* Solid management experience in QSR / takeaway / fast casual .
* Absolute willingness to work the line : frying, prepping, cleaning, and serving.
* Strong track record of keeping standards high in high:pressure service environments.
* Experience controlling labour, GP and waste.
* Resilience and grit : you dont flinch when it gets busy, you get energised.
Nice:to:haves
* Experience balancing delivery + in:store trade at peak.
* Track record training team members to step up into supervisor/No.2 roles.
* Local store marketing and sales:driving ideas.
Package and benefits
* Base: A GBP 35,000:A GBP 40,000 (open to exceptional profiles).
* Bonus: Performance:linked.
* Accommodation: Optional 2:bed flat (no rent; employee covers bills/council tax).
* Clear pathway to multi:site / group operations role as the brand expands.