Position
Housing Options Officer– Grade 6, 33,699 up to 38,220 per annum pro rata plus standby and call out payments, 18.5 hours per week / 37 hours over two weeks, 12 month fixed‑term contract.
Suggested Working Pattern (Negotiable)
* Week 1: Mon 3.5 hrs, Tue 4 hrs, Wed non‑working day, Thu 3.5 hrs, Fri 4 hrs
* Week 2: Mon 4 hrs, Tue 3.5 hrs, Wed 3.5 hrs, Thu 4 hrs, Fri 7.5 hrs (duty day)
Overview
This is an exciting time to join the Housing Options Service with the opportunity to build on the excellent results already seen around homelessness prevention. We are looking for a knowledgeable and dedicated Housing Options Officer to join our current team.
Drawing on proven experience of dealing with customers in a busy front‑line service, you will offer professional advice on a range of housing options to potentially homeless customers. The Housing Options Officer will work with customers to resolve their housing situation with an emphasis on preventing homelessness, using a range of tools, giving timely advice on housing options across a wide spectrum of tenures, as well as applying relevant legislation.
Duties
* Carrying out interviews
* Home visits
* Liaison with other agencies
* Negotiating, agreeing and monitoring personal housing plans
* Arranging temporary or permanent accommodation for customers facing homelessness
Qualifications
The successful candidate will have proven experience of conducting interviews in stressful situations and be a skilled negotiator who is persuasive in challenging situations. You will have a working knowledge of housing/homelessness legislation, welfare benefit reforms, rent arrears procedures, private sector issues and will be able to handle a large and complex workload.
Requirements
Participation in a 24‑hour out‑of‑hours rota, use of a car and ability to be on site in Hinckley within 30 minutes are essential.
Working Arrangement
We operate a hybrid working model with a mix of office‑based, home and remote working available when suitable. The contractual base will be office‑based with agreed flexibility to work from home or at remote working locations in the borough.
Contact
For an informal discussion about this exciting opportunity please call Ashleigh Brightmore, Allocations & Temporary Accommodation Manager on 01455 255825 or Jo Wykes, Housing Options Manager on 01455 255712.
Key Dates
Closing date: 24 November 2025
Interview date: 5 December 2025
Hinckley & Bosworth
A PLACE OF OPPORTUNITY
Location
Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.
Benefits
We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.
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