Legal Support Portal Administrator (3 Month Contract)
Reference LWHSCROY
Location Croydon
* ID Checks
* Data integrity checks
* Live status file opening
* Client Portal Helpdesk
* Answering phone calls from clients addressing their issues using the client portal system
* Responding to online chats from clients supporting their issues using the client portal system
* Working with IT/Dev/external suppliers to address technical issues with the site
* Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system
* Centralised Mattersphere System Database Management
* Creation of Associate contacts in Mattersphere
* Working through branch office requests for data changes
* Reprographics Function
* Producing Bundles
* Indexing Services
* Binding Services
* Specialist print and copy services
* Document scanning and digitisation service
* CD/DVD Creation of files
* Secure USB file Upload service
Requirements:
* Ability to multitask
* A professional, honest, flexible and reliable attitude and approach
* Ability to work in a fast paced, high pressured environment
* Customer focus with a proactive “can do” attitude
* Strong communication skills & ability to communicate at all levels and across all departments
* Able to work within a team as well as independently
* Able to demonstrate initiative, strong work ethic and ability to problem solve
* Ability to prioritise workload
* Willingness to learn new skills and adapt to change
* Have a good understanding of the Microsoft office and case management systems
* Ability to travel to other offices to provide support when required
Company Core Values:
* Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
* Integrate: Bring together people and systems into a cohesive force
* Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
* Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
Apply
Name
Email
Telephone
Upload CV
Maximum file size is 3.5Mb, accepted file types are PDF, DOCX and ZIP
Equality and diversity monitoring form
This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin.
To help us monitor this, will you please complete the sections below placing a tick in the relevant boxes. The information you provide will only be used for monitoring purposes. The information will be treated in the strictest of confidence and in no way forms any part of the selection process.
Age
Sexual orientation
Religious Beliefs
Ethnic orientation
This form collects your personal data to create an application for a role this data is then stored for possible future roles, Your data will not be used for any other purpose or given to any other third parties. See our Privacy policy for more information on how we protect and manage your submitted data.
#J-18808-Ljbffr