Technical Account Manager (TAM), United Kingdom
Who We Are: TetraScience is the Scientific Data and AI Cloud company driving the Scientific AI revolution with AI-native scientific data sets, lab data management solutions, scientific use cases, and AI-enabled outcomes.
What You Will Do: Providing a strategic technical partnership with customers, you will bridge the gap between business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists\' and R&D IT analysts\' needs, analyze their data environment, assist in the design and implementation of our solutions, and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption, and long-term project success.
Key Responsibilities
* Primary technical point of contact across strategic accounts
* Lifecycle engagement and adoption acceleration from presales to delivery
* Technical health and risk management
* Strategic planning and stakeholder management across sales, product management, and engineering teams
* Sales enablement and growth support
* Develop deep and wide technical and science senior relationships
Strategic Technical Partnership
* Deeply understand customer scientific data, AI architecture, and goals
* Provide proactive, prescriptive technical guidance
* Act as a trusted advisor aligned to customer outcomes
Lifecycle Engagement & Risk Management
* Drive adoption and success plan execution
* Conduct regular technical reviews
* Identify risks and recommend optimizations
Sales Support & Escalation Management
* Lead technical strategy for expansions
* Support POCs and co-innovation
* Manage resolution for escalated issues
Value Delivered to Customers
* Accelerate time to value
* Improve stability and uptime
* Strategic roadmap alignment
* Prioritized support and faster resolutions
* Higher ROI through continuous optimization
Commercial Acumen & Sales Enablement
* Support growth through hands-on sessions and enablement presentations
* Showcase tailored demonstrations to prospects for both small and large audiences
* Solution Mapping: Map business requirements to technical solutions
* ROI Calculation: Determine potential return on investment for proposed solutions
* Relationship Building: Cultivate relationships with clients, sales teams, and technical teams
* Collaborate with science and technology partners such as Databricks and Google
* Negotiation skills: Collaborate with clients and sales teams to reach beneficial agreements
Technical Account Leadership
* Product Knowledge: Develop a deep understanding of the company\'s product or service offerings
* Demo Development: Design and showcase tailored demonstrations to prospects
* Proposal Writing: Contribute to RFPs/RFIs with detailed technical specifications and solutions
Project Management
* Timeline Management: Ensure projects are kept on track and within scope
* Stakeholder Management: Coordinate with various stakeholders to ensure smooth flow of presales activities
Requirements
* Scientific background (academic) and/or 5+ years of professional experience in Life Sciences
* Senior Technical Architecture experience (5+ years)
* Commercial tech sales support
* R&D IT or Data & Informatics
* Data Modeling: Understand logical, physical, and conceptual data models
* Database Systems: Proficiency in cloud RDBMS (e.g., Snowflake) and NoSQL databases (e.g., Redshift, Databricks)
* Big Data Technologies: Familiarity with tools like Spark and data warehousing solutions
* Cloud Platforms: Experience with AWS data services, and also Azure and Google Cloud
* Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools
* Analytics and BI Tools: Familiarity with Tableau, Power BI, QlikView, and their backend requirements
Benefits
* Competitive salary and equity in a fast-growing company
* Supportive, team-oriented culture of continuous improvement
* Generous paid time off (PTO)
* Flexible working arrangements – Remote work
We are not currently providing visa sponsorship for this position
Location and Status
Amersham, England, United Kingdom; Reading, England, United Kingdom; Slough, England, United Kingdom; Reading, England, United Kingdom
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Job postings reflect current opportunities and may be filled or closed at any time.
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