Salary: £25,000 - 28,000 per year Requirements: 1–2 years of experience in an IT support or service desk role Basic understanding of Windows operating systems (Windows 10/11, Windows Server fundamentals) Basic understanding of end-user hardware troubleshooting Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP) Familiarity with patching and endpoint management concepts Ability to prioritise tasks and work within a ticket-based environment Experience supporting a hybrid IT environment (on-prem cloud) (preferred) Exposure to Microsoft 365, Active Directory, and Azure/Entra ID (preferred) Familiarity with endpoint management or patching tools (preferred) Entry-level certifications (e.g., CompTIA A, Network, Microsoft Fundamentals) (preferred) Responsibilities: Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware, software, and basic network connectivity issues Support Windows and/or macOS operating systems and common business applications Assist users with account access, password resets, and basic security practices Monitor on-premises and cloud-based servers for availability and performance Assist with basic server administration tasks (user accounts, permissions, services) Escalate complex server or infrastructure issues to senior support as required Perform routine patching and updates for servers and end-user devices Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms) Verify patch compliance and report issues or failures Support systems in a hybrid environment (on-premises and cloud-based platforms) Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services Help maintain secure access to systems for remote and on-site users Log incidents, requests, and resolutions accurately in the ticketing system Follow standard operating procedures and contribute to IT documentation Communicate clearly with users regarding issue status and resolution Technologies: Active Directory Azure Cloud Hardware Support macOS Microsoft 365 Mobile Network Security TCP/IP Windows Office 365 More: We are a highly respected provider of commercial services including electrical, mechanical, data, and IT solutions. We offer a dynamic work environment where you can grow your skills and be part of a supportive team. This position is for a permanent role as a 1st Line Support Engineer, focusing on user support, device and server monitoring, patching, and basic systems administration. Join us in ensuring reliable and secure day-to-day IT operations. last updated 5 week of 2026