Overview
Job Title: Service Key Account Manager
Location: The Shard / RAF Mildenhall
Reports To: Service Department Manager
Argus Fire, launched in 1982, is now part of the Mitie Group. We are the UK's class-leading supplier of fire detection and fire protection systems. We design, install, and maintain all types of automatically operating fire extinguishing systems and electronically activated fire detection and alarm systems for large projects through to servicing small standalone products. We currently have over 200 employees and have offices based in Stourbridge (HQ), Manchester and London.
Despite our ongoing success, we are never content on standing still and continue to re-invest significant amounts into the development of our products, services and platforms.
Why join us? Come and work with a talented, motivated and friendly group of like-minded colleagues. Be supported and encouraged to develop your skills and knowledge through structure training and coaching from experienced colleagues. Best part of a company that invests heavily in apprenticeships and ongoing learning and development
As the Service Key Account Manager you will be joining our Service Department and will be responsible for RAF Mildenhall.
Duties
* Liaising with clients and building sustainable relationships
* Liaising with the service team prior to key client meetings to discuss actions
* Providing feedback to service team to implement corrective actions
* Working closely with remedials team to allow for quotations to be completed successfully
* Providing reports and updates to the Service Manager on key clients' account management activities
* Continually looking for ways to improve the relationships with key clients and the service we offer
* Conducting regular client review meetings to assess service performance and identifying any improvement opportunities
* Working with the wider service team to ensure works are scheduled and delivered effectively
* Monitoring contract performance including KPIs, response times and client satisfaction
* Any other reasonable requests from the business
Candidate Skill Requirements
* Previous experience within a Key Account Manager or similar role
* Experience within the sprinkler industry is desirable but not essential
* Strong understanding of service-based contracts and client management
* Excellent communication and relationship building skills
* Strong organisational skills
Benefits
* Competitive salary
* 25 days holiday plus bank holidays
* Life Insurance
* 24 hours GP Helpline
* Employee Assistance Program
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