Job Description
Are you passionate about delivering exceptional customer experiences? Do you have a knack for coaching and training others to be their best? If so, we have the perfect opportunity for you!
At Yorkshire Housing, we believe that our customers deserve the best, and our Customer Experience Team is dedicated to making that happen. We're on the lookout for a dynamic and enthusiastic Quality and Training Expert to join our team. This role is crucial in ensuring that our team members are well-equipped with the skills and knowledge they need to provide top-notch service.
If you're ready to take on a challenging and rewarding role where you can truly make a difference, we'd love to hear from you!
What you'll do:
As our Quality and Training Expert, you’ll be at the heart of Customer Experience Centre and supporting our efforts to promote a culture of excellence and continuous improvement. You’ll conduct quality assurance assessments, design and deliver engaging training sessions, and provide one-on-one coaching to help our colleagues grow and develop. Your work will directly impact our ability to meet and exceed customer expectations, making a real difference in the lives of those we serve.
In this role, you will collaborate closely with team managers and other departments to keep our training materials up-to-date and r...