2026 Claims Operations & Transformation-Graduate Programme
Location: Bexhill
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We’rea digital insurance provider with ambitious plans to become the best and biggest in the UK market.We’vemade huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.We’reproud of the journeywe’reon as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over 4 million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead
Programmeoverview:
This two-yearprogrammeis designed to attract our future Hastings leaders. On theprogramme, you will gain diverse experience across our Claims and Counter Fraud departments. There will also be opportunities to work with our commercial and operational teams, playing a key role in our change and transformation initiatives designed to help us become a market-leading digital insurer with best-in-class claims management.
Over the course of theprogrammeyou’llrotate throughseveraldifferent placements, gaining practical experience in refining processes and driving change that benefits customers and the business.You’llalso be exposed to work within a complex supplier matrix. In eachplacement,you will gain a broad and comprehensive understanding of how your role contributes to the wider business and its strategy.
Possible rotationsinclude:
1. Commercial & Strategy
2. Transformation
3. Process Improvement & Governance
4. Technical Audit & Coaching
5. Claims Analytics
6. Claims & Fraud Operations
They’llbe a mandatory rotation in Customer Operations, allowing you to gain valuable insight into how we support our customers when they need to claim against their policy. The experienceyou’llgain is essential for understanding the challenges customers face and the ways we can make a real difference during distressing anddifficult timesfor customers.
In Customer Operations, you will developa strong foundationin empathy, problem-solving, and communication, which are vital skills for any future leader. This experience will provide you with a comprehensive perspective on the customer journey, ensuring you appreciate the impact of every decision on our customers from the very beginning of your career.
Your leaders will work with you to understand which of these teams would best complement your development and career goals. You will always have an active voice in shaping your own progression and career path.
Throughout your placements,you’llbe supported by your team andprogrammeleaders, who will offer you leadership development and business acumen coaching.You’llalsoparticipatein formal training designed to increase your understanding of the company,industry,and regulatory requirements.
Requirements:
7. A degree in any discipline pendingin 2026 orachieved within the last 2 years
8. Hungry for knowledge, curious and innovative
9. An independent thinker; confident to constructively challenge and influence the status quo
10. Works well with others as a team player
11. Excellent communicator with strong organisational ability
12. Considers commercial impact in all decision making and outcomes
13. Experience in a customer-service role is desirable but not essential
Unfortunately, we cannot offer visa sponsorship for our graduate programmes, meaning you will need to be able to prove you have right to work in the UK for the full 2-year duration of the programme to be eligible.
As an organisation, we embrace the use of AI as a powerful tool to support our data‑driven ambitions and enhance the way we work. The use of AI tools to help prepare your CV and cover letter ispermitted. However, during the assessment process, it is a requirement that all work be completed independently, without AIassistance. This ensures that we can fairly evaluate each applicant’s own traits, knowledge, skills, and abilities.It’sall about getting to know you.
Whatwe’lldo:
14. 15th Dec 2026 - Applications open: we will send you a link to complete psychometric testing via Harver
15. 4thFeb2026 - Applications close
16. 9th – 22nd Feb 2026 - If successful,you’llthen need to complete a role suitability practical test or video interview.You’llreceive a new web link for this.
17. 5th Mar 2026 - If successful, we will invite you to anin-personAssessment Centre in Leicester
18. 18th Mar 2026 - In-Person Assessment Centre in Leicester
Reward:
When you join Hastings Direct,you’llbe making a real contribution to our success. You deserve to share in that success, so alongside a competitive and flexible salary, we offer a benefits package that recognises and rewards your part in our growth.
19. Salary -Starting salary will be £33,000 with an increase to be put in place upon completion of year one of the programme.
20. Flexible Working– We champion a flexible and hybrid working approach within a reasonable commutable distance so please speak to your recruiter to discuss in more detail, including days in the office and at home.
21. Competitive Bonus Scheme(subject to company and personal performance)
22. Healthcare cash planandprivate medical insurance
23. Pensionmatched up to10%
24. Free Mortgage Advice
25. Access to theThrive mental health app
26. Colleagueassistanceprogramme
27. 25 days annual leaveandsocial eventsthroughout the year
Our 4Cs principles are simple: we believe by creating the right culture for ourcolleaguesand giving them the right tools to do their job,we’lldeliver good outcomes for everycustomer, helping us to grow thecompanyprofitably and sustainably and allowing us to invest in thecommunitieswe serve
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
04/02/2026