Employment type: 37.5 hours per week, permanent
Work hours: 5 days per week across Monday-Saturday, 9am-5.00pm
Location: Whitby
What will I be doing?
As the Managed Services Team Manager, you will play an essential role in overseeing our Managed Services offering in a specific area, ensuring smooth service delivery.
You will be responsible for:
* Line management of a Managed Services team
* Coordinating day-to-day operations
* Ensuring that services meet or exceed homeowner and guest expectations
* Aligning services with agreed company best practices, processes and procedures
* Achieving expected performance and KPIs
* Planning, coordinating, and supporting recruitment and deployment of people
* Planning the team's working pattern and managing holidays
* Managing key relationships with suppliers to ensure uninterrupted service delivery
* Promoting a culture of excellent customer service and communication
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!
Ideally, we’re looking for:
* A proactive individual with a positive attitude, capable of driving the team and solving problems actively
* Proven experience of successfully leading, managing and motivating teams
* Experience of making a positive and constructive contribution to improve processes and procedures
* Excellent oral and written English skills
* Excellent people management skills; experience in training, developing and coaching team members
* Good numerical and analytical skills
* Ideally, line manager experience, but not essential
* Positive attitude to business evolution, embracing change, development and new ideas
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
* 25 days’ paid holidays plus bank holidays
* A special day off for your or a loved one’s birthday
* £500 paid towards a holiday of your choice
* A paid day to volunteer with a charity close to your heart
* A friends and family discount scheme
* Life assurance for your peace of mind
* Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
* Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.