As a Department Manager at GO Outdoors, you will support the Store Manager in driving results, developing talent, and delivering an exceptional customer experience.
Role Overview
You are a key driver of your department's success, motivating your team, ensuring strong shifts, and contributing to overall store performance.
Key Responsibilities
* Support the Store Manager with daily store operations to achieve sales targets and core KPIs.
* Lead and guide colleagues on the shop floor, allocating tasks, supporting service delivery, and maintaining GO Outdoors standards throughout the day.
* Take ownership of your department, ensuring it is commercially strong, well presented, and aligned to store priorities.
* Assist with coaching and development, providing real‑time feedback and reinforcing expectations set by the Store Manager.
* Maintain high presentation and operational standards, including availability, pricing accuracy, tidy displays, and a safe environment.
* Carry out core operational duties such as cash handling support, till checks, delivery processing, stock audits, and opening/closing routines, escalating issues appropriately.
Skills & Experience Required
* Previous retail management or supervisory experience, such as Department Manager, Assistant Store Manager, or Supervisor, demonstrating readiness to support leadership.
* Strong leadership skills with the ability to guide, develop, and motivate staff while reinforcing store priorities.
* Confidence in interpreting KPI and sales data to support commercial decision‑making and shift focus.
* Excellent communication and interpersonal skills, supporting colleagues and ensuring professional customer interactions.
* Proven success driving sales performance and contributing to KPI achievement in a retail environment.
Desirable Attributes
* Passion for retail and the outdoors, with enthusiasm for representing the GO Outdoors brand.
* Professional, proactive leader with a solutions‑driven mindset.
* Hands‑on and committed to leading by example in all areas of the store.
* Resilient, adaptable, and able to remain composed under pressure.
* Customer focused, with a strong commitment to delivering a great in‑store experience.
What We Offer
We are proud to be an equal‑opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.
We celebrate the diversity of our teams and strive to ensure that all colleagues — regardless of background, identity, or lived experience — can thrive and contribute meaningfully.
As part of our company, you will enjoy:
* Incremental holiday allowance
* Staff discount on qualifying purchases across group retail stores and online
* Exclusive colleague bike discount scheme
* Discounted gym membership
* Personal development opportunities to learn and develop at work
* Access to apprenticeships and accredited qualifications
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