Location and Shift
Victoria Centre Nottingham, Monday to Friday 08:00 to 17:00 with weekend duty manager cover 1 in 6 weekends, 40 hours per week.
Salary
£55,000 - £60,000 per annum
Contact
Contact our Recruitment Department at recruitment@abm.com.
Job Objective & Responsibilities
As a self‑motivated individual you will ensure the full delivery of all Customer Contracts within contractual guidelines, manage the supervisory and engineering team through target‑driven performance requirements, and work closely with the Account Manager to provide overall efficiencies and profitability. You will foster strong customer relationships, develop further business opportunities, and uphold the ABM and Telford brands and company image at all times.
Main Duties
* Ensure all ABM and Client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary.
* Update asset lists, schedules and instructions in the computerised maintenance management system.
* Ensure supervisors plan labour, schedule tasks and ensure the effective completion of PPM and reactive works, both direct and subcontracted.
* Ensure that reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required.
* Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual.
* Provide technical support to team.
* Contribute to the appraisal of staff and suppliers.
* Identify cost‑effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternatives to suppliers and maintenance regimes.
* Ensure best purchasing practice using the companies nominated suppliers.
* Maintain Risk Assessments, COSHH records and safe methods of work records on site.
* Ensure records are maintained in compliance with local and national legislation.
* Support the Account Manager in all internal and external audits.
* Ensure work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to client requirements.
* Maintain correct staff and efficiency levels on site.
* Ensure administration procedures and records are maintained in line with company policy and appropriate industry associations.
* Maintain client relationships and provide outstanding customer service.
* Effective, ongoing, and structured management of the contract management team.
* Regular health and safety reviews across contract portfolio.
* Leadership ability and understanding of project management.
* Regular reviews with supervisors and engineering staff to ensure full compliance.
* Strong communication across all aspects of the business.
* Effective negotiating skills.
* Monthly contract report – performance of contract portfolio.
* Analytical reporting of portfolio contract performance.
* Planning and organisation skills.
* Strong aptitude for sales and marketing techniques.
* Regular performance and target reviews of engineering team.
* Appraisals of engineering team.
* Holding and execution of disciplinary hearings.
* Development of new business opportunities.
* Support to your line manager.
* Participation in duty manager duties on rolling rota.
Person Specification
Essential
* Proven successful working relationships with high‑end service providers.
* Self‑motivated.
* Evidence of high quality experience in Building Services.
* Time served apprenticeship.
* C&G/NVQ in mechanical or electrical discipline.
* Advanced knowledge of Building Management Systems.
* NEBOSH General Certificate.
* Sound level of administration and organisational skills.
* Excellent knowledge of Excel and IT programmes.
* P&L accountability for all contracts.
* Commercial awareness.
* Strong communicator.
* IT skills – intermediate / advanced level.
* Working knowledge of Concept FSI Go.
Desirable
* 18th Edition IEE.
* NEBOSH Fire Certificate.
* City & Guilds Refrigerant, Safe Handling.
* ACS/Gas Safe qualifications.
* Experience of working with a Shopping Centre/retail environment.
Benefits
* 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home.
* Mental health support and life event counselling.
* Get Fit Programme.
* Financial and legal support.
* Cycle to work scheme.
* Access Perks at Work, our innovative employee app providing discounts, gift cards, cashback and exclusive offers.
* Resources and tools on topics ranging from family and life to health, money and work.
* Online chat or telephone service for urgent support in a crisis.
We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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