Main area Bank Admin and Clerical Grade Band 4 Contract Bank Hours
* Flexible working
* Other
1 hour per week (minimum of 3 days a week availability is required) Job ref 276-BankB2Admi-KV-AB
Site Non Clinical Bank Town East Grinstead Salary £14.06 - £15.43 per hour Salary period Hourly Closing 23/02/2026 23:59
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
* tailored personal development to support career aspirations, including accredited clinical and management development programmes
* flexible working arrangements for a work-life balance that suits you and your needs
* a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
Due to increased activity we have a number of exciting roles available within bank. Does flexibility in your work hours appeal to you? Are you available to work a minimum of 6 weeks over a 6 month period (on average)?
We are seeking candidates to provide secretarial support within various departments across the Trust.
The main duties of the role include; secretarial and administrative support within various Trust wide departments, to receive confidential and sensitive information, engaging with patients, relatives, staff or external stakeholders and to support the department in a variety of administration tasks.
Main duties of the job
Dependent upon your skills and experience, you could be asked to work anywhere within the Trust. No two assignments will be the same, and can vary from working from one day in a department up to covering a placement of several weeks.
Duties will include:
* To provide full secretarial and administrative support to the on a temporary basis to cover the ongoing operational work within the assigned Division / Department.
* To work flexibly and sensitively with other disciplines both on and off the QVH site.
* To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
* To support the review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
* To communicate sensitively and appropriately with patients suffering from serious illness.
Important information about your application form
An application form is the first time we will get to know what experience you have had, what you want to do and what you can bring to QVH.
As the first part of the shortlisting process we will be evaluating the quality and content of your personal statement, giving examples and evidence where possible against the essential criteria in the attached Job Description.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Detailed job description and main responsibilities
To provide full secretarial and administrative support to the on a temporary basis to cover the ongoing operational work within the assigned Division / Department.
To work flexibly and sensitively with other disciplines both on and off the QVH site.
To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
Person specification
Qualifications
* Numeracy and literacy qualifications to A-level or NVQ/QCF level 3 standard
* RSA / OCR level III or able to demonstrate equivalent skill
Experience
* Significant experience in secretarial / administration in a medical setting
* Knowledge of Access/Patient Administration systems
Skills
* Accurate audio typing of 60 words per minute or more
* Excellent keyboard skills
* Proficient use of computers and software packages, including the knowledge of databases and spreadsheets
The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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