Job Description
Angel / Islington
Hours -09.00- 17.00
Hybrid 3-4 days in the office weekly ( 1-2 homeworking)
Our client, an innovative and thought-leading training and advisory consultancy, is seeking an exceptional Operations Manager to help enhance, reinforce and re-engineer the internal systems at the heart of the organisation.
This is a pivotal time for the business as it continues to grow and scale. In this role, you will work cross-functionally across People & Culture, systems administration, finance, compliance, and organisational coordination, ensuring the smooth and effective running of day-to-day operations.
The ideal candidate thrives on bringing structure to a dynamic environment — strengthening processes, enhancing systems, and embedding the daily disciplines that translate leadership vision into clear action, steady operational rhythm, and a strong sense of flow across the organisation.
The ideal candidate will have experience using a CRM system—ideally Salesforce—alongside a financial platform such as Xero, and will demonstrate a genuine interest in digital systems and how they can be used to improve efficiency, streamline processes, and support effective business operations.
* Financial and budget administration, including overseeing accounts payable, managing the invoicing process, supporting cash flow monitoring, and ensuring timely customer payments
* Support the preparation of financial reports and maintain financial records to ensure documentation is accurate and up to date
* Support the lifecycle of the employee and consultant experience across the organisation
* Assist with recruitment processes, coordinating onboarding, maintaining accurate personnel records, and ensuring compliance with internal policies
* Coordinate internal projects, initiatives, and events across the organisation
* Administer and optimise the organisation’s operational technology systems
* Provide coordination and support across a range of operational projects and business initiatives
* Maintain and manage the CRM system (Salesforce), ensuring data accuracy and integrity
* Oversee office operations, including security, health & safety, and office policies
If you value working within a purpose-driven, creative, and people-centred organisation, and take genuine satisfaction from bringing order, clarity, and steadiness to a busy SME professional environment, this role offers an exciting opportunity to contribute to meaningful impact — ensuring the business runs effectively today while strengthening the operational foundations for tomorrow.