Hourly Pay: £13.00
Contract (per week): 9 hours
Your Role
We are looking for a Customer Service Assistant to work during the night to support our students and help maintain building standards.
They must be able to commit to one night per week, working a shift pattern of 9pm-6am or 10pm-7am.
In a customer-facing environment, your role is to ensure that designated areas of the building, inside and outside, are cleaned to high standards and to provide great customer service to our residents while being vigilant to ensure the safety of the building and residents.
Role Responsibilities
* Cleaning designated areas to high standards, following the cleaning schedule for deep cleaning each room.
* Ensuring that all external areas, terrace, smoking areas, and bin store are cleaned throughout the evening.
* Providing excellent customer service to our residents and ensuring that all residents are acknowledged and greeted whenever they are met.
* Being vigilant while carrying out duties, continuously checking for any damage, faults, or defects. If found, follow the reporting procedures to the management team.
* Attending to any query or incident within the residence and resolving the issue promptly.
* Taking the lead in the event of an emergency, following procedures, contacting the relevant emergency services, and escalating the issue to the Residence Manager.
What we offer
* Employee discount schemes - 100s of discounts through our online benefits platform
* Pension scheme
* 28 days holiday each year including Bank Holidays (pro-rated)
* Your birthday day off
* Recognition programmes
* Opportunities for career progression
* Team parties/events
* Access to 24/7 Employee Assistance Programme for support and advice on any issues.
N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment history, as well as a Disclosure and Barring Service check.
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