Overview
Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success Manager.
The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.
You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.
Responsibilities
* Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
* Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
* On board new customers and ensure a smooth roll out of our products and services.
* Reconnect with declining or inactive clients to win back business.
* Collaborate with internal teams, sharing customer insights to support ongoing improvements.
* Handle inquiries via phone, email, and web chat with speed and professionalism.
* Maintain accurate CRM records and contribute to process improvements.
* Provide strategic support to help clients achieve their goals using our solutions.
About You
* Strong relationship-building skills with business and corporate clients.
* Team player who thrives in a fast-paced, high-volume environment.
* Excellent communicator with a customer-first mindset and empathetic approach.
* At least 2 years' experience in customer success, retention, or CRM (ideally in e-commerce).
* Highly organised with the ability to manage multiple priorities.
What We Offer
* Competitive salary + performance bonuses (salary can be disclosed on application).
* Flexible working hours.
* Collaborative and inclusive work environment.
Please send CV to Colleen Farquharson via the apply link.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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